• asos
  • asda
  • musicMagpie
  • Graham & Brown
  • asos
  • asda
  • musicMagpie
  • Graham & Brown
  • insight
  • go outdoors
  • Party Delights
  • Arnold Clarke
  • insight
  • go outdoors
  • Party Delights
  • Arnold Clarke

You’ve got the power to keep your customers

60%

won’t shop again after a poor delivery experience

Consumer research reveals the top 3 delivery experience areas retailers and brands need to nail to keep loyal customers and win new ones.

  • On-time delivery

  • Low shipping costs

  • Proactive progress updates on orders and returns


Meet Sorted’s delivery experience platform

Ship

All your carrier services through one integration. Optimised parcel allocation for you. Better delivery choice for your customers.

Sorted shipment dashboard screen

Track

All your shipment tracking data in one place. Proactive updates for you. Branded communications for your customers.

Zala branded tracking

A proven formula for last mile efficiency

Basket icon

-47%

reduction in contact per order ratio

Phone icon

-63%

reduction in WISMO customer contacts

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+15

minutes saved per return

Customer delivery comms to boost revenue, and NPS

Delivery communications are critical when things go wrong… and when they go right. Here’s Kerry, our in-house tracking expert, to explain why.


An API-first philosophy for delivery experience

Simple integration and access to the world’s best-performing carriers.

See technical product guides

What our clients say



Learn from your peers and competitors

Fact File 2 - Lowering final mile costs

Sorted fact file

Lowering final mile costs.

Fact File 1 - Warehouse loading

Sorted fact file

Cutting costs with smart allocation.

CMS Playbook 2023

The CMS Playbook

The CMS Playbook: Five plays to nail multi-carrier delivery management.

Parcel left on doorstep

Signed, sealed, not delivered

73% of customers lose faith as cost-of-living crisis sees porch poacher problem.

Start optimising your delivery experience now